At Instacart, our mission is to create a world where everyone has access to the food they love and more time to enjoy it together. To achieve this vision, we’re committed to making Instacart operable, understandable, and accessible for all of our customers, including individuals living with disabilities. 

We aim to meet high standards for web accessibility and are constantly working to improve our online experience.  The Web Content Accessibility Guidelines (WCAG) 2.0/2.1 Level AA are recognized and acknowledged as a way to accomplish accessibility for users with disabilities. We regularly test our site to ensure we are in substantial compliance with these Guidelines and work to remediate any issues that may be found in a timely way.  

We work with accessibility and usability specialists, and people living with disabilities to make sure our sites function properly and that our customers are able to navigate easily and consistently through our website and applications.

Customers who are visually impaired or low-vision 

Our site works best with the following programs—

Customers using a desktop may use a screen reading software, such as JAWS or NVDA, to assist with text to audio translations. Customers using an Android or an iOS device may enable TalkBack or VoiceOver respectively.

Turning feedback into action 

Your feedback matters to us. If you have any recommendations to improve the accessibility of our platform, please email [email protected]. We’re always happy to consider suggestions for improvement.